Coptiv receives tenant complaints, checks urgency, and dispatches trusted local contractors — automatically.
Onboarding takes about an afternoon. No credit card required.
live · Hightower PG · 480 doors
1422 Brookfield Dr · Leak / ceiling
Riverside Plumbing · ETA 40m
204 Pecan St · HVAC / no cool air
Cool Breeze HVAC · accepted
88 Linden Ave · Outlet sparking
Wattline Electric · on-site
12 Maple Ct · Garbage disposal
queued · morning route
619 Cypress Pl · Lockout
Smith & Sons · resolved 23:18
Live operations panel · property manager view
Trusted by managers operating 12,400+ doors across the US.
A real dispatch · end to end
A verbatim 1:42 AM exchange from a Coptiv-managed property in Austin. No property manager was paged.
Inbound · from tenant
Maya Ortiz · Unit 4B
SMS · Hightower Property Group
Today · 1:42 AM
Outbound · to local plumber
Riverside Plumbing · Carlos V.
On-call vendor · SMS
Today · 1:46 AM
Property manager wakes up to a closed-out ticket, a paid invoice, and four photos of the patched pipe.
Operating model
Tenants reach us via SMS, web form, or your existing portal. Coptiv asks the safety questions first, classifies the issue, and assigns a P1–P4 score. Anything P1 is dispatched immediately. The rest goes to your morning queue.
We match by trade, ZIP, hours of operation, your pre-approved spend cap, and the last-90-days job history. The vendor accepts via SMS. If they don't reply within four minutes, we escalate to the next on the list.
Vendor uploads photos and the invoice on completion. The tenant is asked one question — "is everything fixed?" — and the ticket is closed. The full conversation lives in your audit log forever.
Features
Water, gas, fire, no heat in winter, no AC over 95°F — Coptiv recognizes the words tenants actually use and escalates inside 60 seconds. Less urgent issues (a wobbly cabinet hinge) wait politely until 9 AM.
You upload your trusted vendor roster — plumbers, electricians, HVAC, locksmiths. We match by ZIP, trade, on-call hours, and the spend cap you've authorized. No more group texts asking who can take a job.
Every message, photo, dispatch decision, and invoice is timestamped and stored. Export as PDF for insurance claims, Fair Housing inquiries, or tenant disputes. Nothing lives in a private inbox.
Operations · Q1 2026
3:14
Median minutes from tenant text to dispatched vendor
82%
Tickets resolved without paging a property manager
$117
Average per-door labor savings per month
12.4k
Doors currently live on Coptiv
Measured across Coptiv customers, January – March 2026. Your mileage will vary based on portfolio mix, vendor density, and how well-staffed your team was before us.
From a customer
I used to get four after-hours calls a week. Last month I got one — and that was a tenant locked out, which honestly we shouldn't even page my team about anymore. Coptiv pays for itself by the third Tuesday of the month.
Jordan Hightower
Director of Operations, Hightower Property Group · 480 doors · Austin, TX
Before vs. after
| Manually | With Coptiv | |
|---|---|---|
| First reply to a leak at 1:42 AM | PM phone rings, maybe answered by 2:10 AM | Tenant gets a real answer in 38 seconds |
| Vendor sourcing at 2 AM | Group text to 6 plumbers, wait, hope | Pre-ranked vendor accepts via SMS |
| Authorization & spend | Verbal "go ahead" you regret at invoice time | Pre-approved cap, written record |
| Paper trail for insurance | Reconstruct from texts and memory | PDF export — every message, every photo |
| PM's morning | 3 hours rebuilding what happened | A one-page summary in your inbox |
Customer-reported timings, Q1 2026.
Pricing
A "door" is one occupied or marketable unit on your roster. SMS, vendor accounts, and audit log are included on every plan.
Starter
Up to 50 doors.
Growth
Up to 200 doors.
Portfolio
Unlimited doors.
Annual billing saves two months. Vendor SMS usage is included up to 1,000 messages per tier; overage at $0.012 / message.
Common questions
It pages a human on your team with a one-line summary and the full transcript. You can configure the fallback threshold — some managers want every P1 reviewed live, others only ambiguous cases.
Coptiv identifies itself as an assistant on the first message and uses short, plain language. We don't pretend to be a person. Survey scores from our pilot customers run higher than their live-agent baseline.
No — Coptiv sits on top. Work orders and resolution notes sync back into your PM system of record. You don't change anything about how your team books rent or runs the rest of the portfolio.
Triage prompts are written with Fair Housing requirements in mind — we don't ask about, store, or branch on protected-class attributes. The full audit log is exportable in the format insurance and state regulators expect.
About an afternoon. You upload your unit roster (CSV from any PM system), invite your vendors, set their spend caps and on-call windows, and pick a triage template. We then run a one-day shadow mode so your team can review every dispatch before live cutover.
Today, residential multifamily and SFR portfolios. HOA is in private beta with three associations. Commercial is on the roadmap for Q3 — talk to sales if you want to be on that list.
Still have questions? Email support@coptiv.com.
Invite-only beta
We onboard about ten new property management teams per month. Tell us a little about your portfolio and we'll get back to you within one business day.